Retvoy
For family hotels in Trentino

Win back the bookings your hotel is losing.

Retvoy follows up every unanswered quote and brings past guests back to book direct. You approve every message with one click, and pay only if it works.

Start the free pilotSee the 10-hotel test
HV
Hotel Val BiancoWeber family · quote of 6 Oct
We'd like a week in February for 4, half board. Is there a ski room?
Here's our quote for your week…
3 days, no reply
Retvoy is writing
Retvoy · approved by the owner
Your February week is still free, and yes: the ski room is right by the entrance.
Perfect, we'll book!
Direct bookingExample · 0% commission
One queue

Every lost booking, in one list.

Unanswered quotes, "we're full" replies and last year's guests land in one queue, each with a message ready for you to approve. Nothing slips through.

See how Recovery works
To approve today
Rossi family Quote sent 3 days ago, no reply Email / 3d ago
Follow-up ready
Bauer family "We're fully booked" for 14–21 Feb Website form / 1d ago
Alternative ready
Müller family Stayed in Feb 2025, booked via Booking.com Past guest / winter campaign
Offer ready
Weber family Replied yesterday, booking in progress Email / 1d ago
Conti family Booked direct after follow-up Recovered / 2h ago
10 hotels · same request · October 2026
4/10didn't reply within 2 daysThe family had already moved on
1/10sent a complete, personal quoteThe rest: automatic, generic or "full"
0/10followed up personallyThis is where Retvoy works
Hotel names are not shown.
The test

Replying fast isn't the problem.

In October 2026 we asked ten 3-star hotels in Trentino for a quote, as a family of four. The bookings were lost after the quote, not before it.

Read the full test
Recovery

Every quote gets a follow-up. Every "we're full" gets an alternative.

When a family goes quiet, Retvoy writes back in the same email thread, in their language, answering what was left open. When you're full, it offers other dates before they search elsewhere.

Book a 15-min call
To approvetoday, 9:14
Bauer family · fully booked 14–21 Feb
Dear Bauer family, we're full that week, but the same room is free 21–28 February, half board included. Shall we hold it for you for 24 hours?
Demo example
Subject: Your February week is waiting
Welcome back, Müller family.
Last year you stayed with us in February. Book direct by 15 November and get the same room with an exclusive benefit.
Book direct
FamiliesCouplesGerman guestsWinter · Summer
Demo example
Return

Last year's guests book again. Direct.

Before every season, past guests get a clear reason to come back, with a benefit only for direct bookings. Not a newsletter: the right offer for each group, only to guests who gave consent.

Start the free pilot
How it works

Your first 30 days.

About 10 minutes of your time a week. Your inbox and a guest-list export are enough: no software to install, nothing to change at the front desk.

GmailOutlookWebsite formBooking engineAny PMS exportExcel / CSV
Week 1SetupYou share your price list and a guest-list export. We learn your hotel's tone.
Week 2Recovery goes liveEvery unanswered quote gets a follow-up, approved by you.
Week 3Return campaignPast guests receive an offer for the coming season.
Day 30Report in eurosBookings recovered, guests returned, commissions saved. No results, no payment.
Commissions paid per year€ 51.000
If 15% came back direct, you save€ 7.650
An estimate only. The calculation stays on your screen. Fee for comparison: €4,680 per year.
Calculator

How much do you pay the OTAs every year?

Enter your numbers and see what even a small share of guests coming back direct is worth.

Pricing

Try it for 30 days. Pay only if it works.

The pilot runs Recovery and one Return campaign. After 30 days you get the report in euros. If you don't see more bookings, we stop and you pay nothing.

30-day pilotFree
Recovery + Return, per month€390
Pre-arrival extras sold10%
Start the pilot
Price for the first 3 hotels, then €590. Cancel with one month's notice.
FAQ

Questions hotel owners ask

Do I need to install any software?

No. We work with your existing inbox and a guest-list export from your booking software. Nothing changes at the front desk.

Will messages go out without my approval?

Never. Every message arrives in your inbox as "To approve". You check it, edit it if you want, and approve with one click.

What about privacy and GDPR?

We only write to guests who gave consent to marketing, and your guest data stays yours.

Which languages do you write in?

Italian, German and English, the languages of most guests in Trentino.

What if I already use a quote tool or a chatbot?

Retvoy works on top of it. Those tools answer the first request; Retvoy works on what happens after the quote and after the stay.

Is there a long contract?

No. The first 30 days are free. After that it's monthly, and you can cancel with one month's notice.

Contact

Your sales team can start on Monday.

15 minutes at your hotel or on the phone. We'll show you what happens to your quotes today.

+39 352 266 3905 abdessamad@retvoy.com
Abdessamad Talih · Trento · We visit every hotel in person